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Return Policy Instructions

Full money-back guarantee for 30 days*

We will accept returns on our products if you are not 100% satisfied with our products. We will refund your purchase amount as soon as we receive the items. We are also eager to satisfy our customers if they want to exchange the product in this 30 day guarantee period.

Here are the instructions to follow and information you need to know when returning merchandise back to us:

A) The return process should start with an email to returns@pearlzzz.com.

B) In the email, explain the reasons for the return and whether you want us to refund you or exchange the item. Also, note the email invoice number, item number, and date of purchase if you have the receipt that was sent to you with your purchase.

C) Pack the item(s) in a secure shipping package and include a copy of the original purchase receipt or invoice that was sent with the purchase.

D) Use United States Postal Office Service (USPS) and send it to the following address (with Delivery Confirmation or Signature Confirmation):

Pearlzzz.com
Customer Service Returns
10220 Norris Ave.
Pacoima, CA 91331

E) As soon as we receive the items, we will inspect the product and will issue an exchange or initiate credit card refund. Check your credit card’s next bill for the refund with the name China Pearl.

F) About shipping charges: Shipping charges are the responsibility of the customer. Only in case of a shipping mistake by us (for example, the wrong items were shipped), will we cover the shipping charges.

*Please note that items over $1000 will have a tag, that if removed, will void our return policy. Items with removed tags will be for exchange only and/or subject to a 15% restocking fee.

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